SBV Services (Pty) Ltd.
Reference Number
YES4 Youth :PTA1
Description
Receive Cash
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Receive deposits and update on the applicable systems.
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Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system
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Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
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Acknowledge container/bag on applicable system.
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Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
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Prep workstation accurately for effective and efficient note counting.
Note Sorting
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Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
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Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
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Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera.
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Balance per deposit
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Report differences to the Team Controller
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Fill the production sheet
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The technician to sign the downtime register on machine breakdowns
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End of day bundles to be verified by Team Controller.
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Daily balancingreconciliation by Team controller
Reconciliation of ACDP deposits.
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Perform a reconciliation of all notes rejected in order to validate the information
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Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
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Perform cash transfers to vaults
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Perform end of day balancing/ reconciliation of all cash received
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Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing
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Check container/Bag for damage /tamper, report anomalies to Team Controller.
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Acknowledge container/bag on applicable system.
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All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
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All deposits must be processed and balanced on the applicable system
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Perform end of day balancing/ reconciliation of all cash received
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All transactions, including shortages and surpluses must be handled according to SOPS
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Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
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Process bulk coin deposits in accordance with SBV’s policies and Procedures
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Sort and process teller coin transfers
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Write a board (client name, date, denomination and the operator names) & show it to the camera
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Receive and verify the money(bins), check the seal, denomination and bin register
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Count out the bags to balance with the bin page and denomination
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Cut the bags open to fill the wagon
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Clear jams on the machines
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Balance the money per client / deposit
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Report differences to the Team Controller
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Perform end of day balance/ reconciliation
Bank system integrated deposit processing
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Validate all transactions linked to system integrations as per banks SLA
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Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
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Verify deposit account number to eliminate losses or misposts
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Escalate system downtime/delayed batches to team controller
Payroll and change
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Payroll / change transactions must be processed in accordance with SLA per customer
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Report all discrepancies to the Team Controller timeously
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Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
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Payroll entries to be processed within the banks SLA timeframes
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Maintain all equipment by reporting any defects on equipment to the Team Controller
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Obtain banks authorization prior to despatching as per SOP
Prepack/Treasury
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Assist with the accurate packing and unpacking of Bank and ATM Cash.
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Manage consumables in line with packing requirements.
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Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment
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Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g. cleaning of the machines before the shift starts and after the shift ends
Governance
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Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
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Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
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Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
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Act as a change management architect in periods of change to ensure business continuity.
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Manage the integration of business units into a seamless end to end solution for customers.
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Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
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Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
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6 months previous cashier/teller experience: Advantageous