Company: JLL
Location: Sandton, Gauteng
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Customer Service
Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start
Respond promptly to incoming calls, minimising the caller wait time
Respond to calls using the defined greeting appropriate to the specific incoming line
Effectively & efficiently deal with caller’s requests, listening with care in order to route correctly first time
Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service
Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date
As required, provide a messaging service on behalf of callers to the Client Account Managers
Ensure all colleague’s names and contact numbers remain confidential & that no personal details are shared
Remain calm under pressure, use initiative and manage changing priorities as they arise
Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people
Escalate technical issue with the switchboard through predefined channels
HSE, Security & Quality
Demonstrate permanent high level of security awareness, knowledge of emergency
evacuation & health & safety procedures.
Understand & actively support JLL’s Quality Management program
Report any suspected cases of Phishing in line with client policy
Site Operations
Ensure cleanliness of work area at all times
Provide management information relating to switchboard and helpdesk as and when required.
Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business
Location:
On-site –Sandton, ZAF
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
