Company: First Technology Pty Ltd
Location: Midrand, Gauteng
Job Description
First Technology National Services department is looking for a Services Administrator to join the team at our offices in Midrand
Key Responsibilities:
Scheduling and Coordination: Booking service appointments, coordinating with technicians, and managing service timelines.
Customer Interaction: Answering phone calls, responding to service inquiries, and addressing customer concerns.
Paperwork and Record Keeping: Processing service-related paperwork, updating records, and maintaining accurate documentation.
Order and Invoice Processing: Creating, processing, and managing quotes, orders, and invoices.
Data Management: Ensuring data accuracy in quotes, orders, and other relevant documents.
Problem Solving: Investigating and resolving customer issues and complaints.
Communication: Communicating effectively with customers, technicians, and other stakeholders.
Team Collaboration: Working with other team members to ensure efficient service delivery and high customer satisfaction.
Inventory Management: May be involved in managing parts inventory or other service-related supplies.
Reporting: Creating reports on service activities, performance, and customer feedback.
Service Desk monitoring : Monitor the notifications on our ServiceDesk software and confirm assignments with the engineers.
Capture and manage job cards and travel claims : Accurate capturing reporting of travel claims and job cards
Training Schedules : Update training requirements of the engineers to maintain training requirements from the different OEM suppliers
Skills required :
Strong Communication Skills: Excellent verbal and written communication is essential for interacting with customers and colleagues.
Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain organized records.
Problem-Solving Skills: Ability to identify and resolve issues, and find solutions to customer concerns.
Customer Service Skills: Providing excellent customer service and ensuring customer satisfaction.
Technical Proficiency: Proficiency with computers, relevant software, and data entry.
Attention to Detail: Ensuring accuracy in paperwork, records, and data entry.
Teamwork: Ability to work effectively with others to achieve common goals.
Self-driven and eager to learn : The individual must be self-driven and eager to learn as the job will require sometimes for one to think out of the box !
