Company: 1 Life Insurance
Location: Johannesburg, Gauteng
Reference Number
OLI-1832
Description
JOB PURPOSE
Gather all necessary information as relating to all new and existing Life and
Funeral Claims,
RESPONSIBILITIES
Administration
Conduct data entry into company systems, and review and verify the information
to ensure accuracy and accessibility.
Data Collection and Analysis
Perform basic data entry tasks, including data verification.
Data Management
Support others by working on a variety of data management tasks. Provide
Claims Assessors with the necessary assistance in gathering information /
documents as and when required.
Document Preparation
Use standard office software to carry out basic formatting on letters, memoranda
and routine reports.
Handling Enquiries and Correspondence
Answer the telephone and assist callers or those making varied enquiries by
email or mail with any basic requests for information, directing more complex
matters to colleagues as necessary.
External Communication
Create positive experiences for clients by interacting courteously with them.
Customer Service
Carry out standard customer service activities and handle simple customer
enquiries.
BEHAVIORAL COMPETENCIES *Decision Quality**
Makes good and timely decisions that keep the organization moving forward. For
example, knows when to act independently and when to escalate issues.
Integrates various inputs, decision criteria, and trade-offs to make effective
decisions. Typically makes good independent decisions.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, looks at complex issues from
multiple angles; explores issues to uncover underlying issues and root causes.
sees the main consequences and implications of different options.
*Plans and Aligns*
Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, outlines clear plans that put actions in a logical sequence.
conveys some time frames. Aligns own work with relevant workgroups. Takes
some steps to reduce bottlenecks and speed up the work.
*Customer Focus**
Builds strong customer relationships and delivers customer-centric solutions. For
example, probes deeply into customer needs to identify less obvious interests or
expectations. Consistently goes above and beyond to understand customer
requirements and surpass their expectations.
*Communicates Effectively**
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example, listens
attentively and takes an interest. Keeps others well informed; conveys
information clearly, concisely, and professionally when speaking or writing.
*Ensures Accountability**
Holds self and others accountable to meet commitments. For example, accepts
responsibility for own work, both successes and failures. Handles fair share and
does not make excuses for problems. Usually meets commitments to others.
*Drives Results**
Consistently achieves results, even under tough circumstances. For example,
devotes considerable effort to surpassing goals and achieving the best possible
results; goes above and beyond to achieve excellence. Drives ahead with great
focus when faced with obstacles and setbacks; maintains productivity and a
positive attitude.
*Being Resilient**
Rebounds from setbacks and adversity when facing difficult situations. For
example, is calm and professional in difficult situations; continues to work toward
objectives. Overcomes obstacles without becoming discouraged; draws lessons
from failures. Recovers from setbacks and adversity.
*Manages Conflict**
Handles conflict situations effectively, with a minimum of noise. For example,
disagrees with others in a respectful and tactful manner; handles conflicts and
differences of opinion in a calm, composed manner, rebounds from conflicts
without animosity.
Collaborates
Builds partnerships and works collaboratively with others to meet shared
objectives. For example, learns how to operate as a team player, contributing
actively to the group’s efforts. Seeks others’ inputs, appreciates their
contributions: offers to help when the need is clear.
Builds Networks**
Effectively builds formal and informal relationship networks inside and outside
the organization. For example, draws upon own network to gain insight, build
support, and achieve outcomes. Leverages networks to identify industry experts,
explore some best practices, and exchange ideas and knowledge.
Interpersonal Savvy**
Relates openly and comfortably with diverse groups of people. For example,
takes time to build rapport in meetings; speaks about common interests and
priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains
productive relationships with a wide variety of people and from a range of
backgrounds.
Demonstrates Self-Awareness**
Uses a combination of feedback and reflection to gain productive insight into
personal strengths and weaknesses. For example, seeks balanced feedback
from others and is receptive to both positive and constructive views; applies
insights from feedback. Knows own strengths and limits and how own style
impacts others.
Action Oriented**
Takes on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. For example, takes timely action on important or
difficult issues. Identifies and pursues new opportunities that benefit the
organization.
Instills Trust**
Gains the confidence and trust of others through honesty, integrity, and
authenticity. For example, demonstrates integrity, upholding professional codes
of conduct. Instills trust by following through on agreements and commitments
despite competing priorities and by being honest and straightforward.
Business Insight**
Applies knowledge of business and the marketplace to advance the
organization’s goals. For example, clearly understands how own activities relate
to critical business drivers. Monitors business news and market changes for
impact on the business or on own expertise area; uses this to shape decisions.
Self-Development**
Actively seeks new ways to grow and be challenged using both formal and
informal development channels. For example, creates a development plan that
states clear goals and the tactics to achieve them. Gathers information on where
to focus. Makes efforts to apply new skills on the job.
SKILLS Verbal Communication
Use clear and effective verbal communications skills to express ideas, request
actions and formulate plans or policies.
Policy and Regulation
Interpret and apply knowledge of laws, regulations and policies in area of
expertise.
Numerical Skills
Use an understanding of numerical concepts to perform mathematical operations
such as report analysis.
Computer skills
Support business processes by understanding and effectively using standard
office equipment and standard software packages.
Assessment
Analyze data from multiple sources to draw appropriate conclusions and make
suitable recommendations.
Data Collection and analysis
Analyze data trends for use in reports to help guide decision making.
Compliance
Achieve full compliance with applicable rules and regulations in management
and/or operations.
Requirements
EDUCATION General Education
Matric / Grade 12/ SAQA Accredited (Essential)
Equivalent Regulatory exam 5 (Essential)
EXPERIENCE General Experience
1 – 2 years working experience in the life/funeral insurance industry, preferably
within an administrative function (Essential)
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent – it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Gauteng
