Sun International
Reference Number
SI-878
Description
Job Purpose
Responsible to accurately process all guest billing transactions and access control for the Retail in accordance with the required standards of the Company
Key Performance Areas
Prepared Work Area
Check trading area and ensure all equipment’s (TV and video, micros systems and cash registers) for service are functioning and ready for service.
Check cleanliness of store, station and surrounding
Communicate and follow-up on the correction of any equipment faults or defects
C Cashiering Services:
Handle all billing transactions for customers visiting and purchasing items from various retail stores
Reconcile payments to stock sold in the system
Participate in stock control processes
Reconcile float at the end of the day
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of transactional documentation is accurately recorded
Supporting documents have been generated for auditing purposes (where required)
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotion
Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Requirements
Education
Grade 12
Experience
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage
Skills and Knowledge
Core and Personal Behavioural competencies:
Problem Solving
Collecting Information (listening; asking questions)
Team co-operation
Dealing with Customers
Following Instructions
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Emotional resilience
Honesty in the handling of cash
Technical / Proficiency competencies:
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency.
Cash desk equipment usage and maintenance
Cashiering administration
Count processes
Basic computer skills
Retail Product Knowledge
Presentable
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Worcester