Call Centre Operator

 
Location
City of Ekurhuleni
 
Remuneration
R 307 632 to R 421 968 – Basic salary per annum (plus benefits)
 
Assignment Type
Permanent
Minimum Requirements:

Grade 12 or NQF4
1 year work experience in similar environment
Core Responsibilities:

Receive and handle incoming calls on the emergency switch board and radio communication.
Operation and utilization of computer aided dispatch system that incorporates voice, electronic and data means
Use standard emergency communication operational procedures
Maintain accurate electronic logs of all emergency and non-emergency calls and departmental fleet and personnel movement
Operate and monitor all non-verbal communications systems, including linked direct alarm systems and surveillance systems within the centre in a professional and efficient manner.
Perform critical incident management operational level task
Perform emergency communication related administrative duties
Ensure that completed work adhere to governance and legislative requirements
Adhere to specified standards, policies and SOPs to prevent and reduce wastage on financial resources
Support the instituting of Customer Service Orientation
Support the instituting of people and productivity management
 

Enquiries: Tel: 0860 54 3000

Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.