Hotel Travel Desk Agent

About the job
Because every unforgettable stay is shaped by the experiences in between and the person who brings them to life.

At The President Hotel, guest experiences go far beyond the room. As we continue our journey toward luxury, our Travel Desk plays a key role in curating seamless, personalised and memorable experiences for our guests, from airport transfers to once-in-a-lifetime Cape Town adventures.

We are seeking a dynamic and service-driven Hotel Travel Desk Agent who thrives on creating exceptional guest journeys. This role is ideal for someone who understands both hospitality and travel logistics, is highly organised, and enjoys engaging with guests while managing bookings, itineraries and experiences with precision.

If you love working with people, have a passion for travel, and know how to turn a guest request into a memorable experience, this is your opportunity.

Minimum Requirements

Matric or equivalent qualification
Minimum 2 to 3 years’ experience in a Travel Desk, Concierge or similar role within a hotel environment and willing to work hotel shifts
Strong knowledge of Cape Town, surrounding areas and tourist attractions
Experience coordinating transfers, tours, excursions and guest logistics
Computer literacy including Microsoft Office and hotel systems (OPERA experience advantageous)
Well-presented with a professional and polished approach
Excellent communication skills in English (additional languages advantageous)
South African ID or valid work permit
What You’ll Be Doing Creating Memorable Guest Experiences