iKhokha
Company Description
iKhokha is a place where chance takers become change makers.
At iKhokha, we’re made to make it. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech’s in Africa we’ve built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.
Job Description
iKhokha is looking for a Customer Service Consultant to join our dynamic Product Division!
We’re seeking a passionate, customer-focused individual with a strong sense of urgency and commitment to delivering exceptional support.
If you’re driven, solution-oriented, and excited to make a real impact in the fintech space, we’d love to hear from you!
So, what will you do?
As a Customer Service Consultant you will be the vital link between new and existing merchants and the various internal departments, assisting with complaints resolution and any queries via calls, emails, social media, chat channels and tickets (inbound or outbound channels),as set out by an assigned campaign, such as, onboarding, orders, deliveries, cancellations/retentions, refunds, exchanges, settlement queries, merchant accounts, billing, statements, technical hardware support, software and all other product queries.
In addition to the above, you will:
To apply for this job please visit jobs.smartrecruiters.com.