Virgin Active South Africa (Pty) Ltd
Job Description
Your Purpose…
The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities…
Conducting Front of House DutiesControl access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures
Engaging with MembersDeliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolvesExpose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
Retain membersBuild member relations
Resolve complaints for each member or incident
Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
Promote safe exerciseManage member adherence to club rules and standards
Manage member adherence to safety protocol
Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements…
We cannot live without…