Coffee Squad

Job Description
The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one- stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

The Coffee Squad will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises, for a selected group of Ciro customers. The primary objective of the incumbent is improving in store visibility, delivering consistent in cup quality whilst improving coffee credentials as well as regular basic maintenance services to ensure maximum machine uptime which will yield higher throughput in sales. This position will be based in Bryanston.

Line Manager: Coffee Capability Manager

Key Performance Areas:
Value added training visits and building credible coffee relationships

Announcing yourself to management of the establishment with explanation for purpose of the visit.
Ensuring that the management of the establishment is made aware of any coffee product related issues, training needs or equipment repairs.
Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts.
Ensuring the customer is aware of any changes made for example setting of grinders or operational guidance performed and that it is still in line with guidelines set as per SLA if applicable.
Ensure customers are using Ciro products.
Build sound business relations with the main objective to retain and builds volume throughput.
Customer Specific Ciro CORE Evaluation, Training Register and ESO is completed

Ensuring that management of the establishment signs off the following documents from visit: Ciro CORE Evaluation.
Issue ESO Job card with spares consumed and quote or invoice for the visit.
Ensure that the correct online documents are submitted and are comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer.
Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities.
Ensuring the In-Cup quality of the coffee is of the agreed standards