Reception & Office Administrator

Job Description
The Business Exchange is seeking a highly organised, administration-focused and service-driven Reception & Office Administrator to manage the daily operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors and clients

As a premium brand ambassador, the Reception & Office Administrator will oversee the full spectrum of front-of-house and office operations — from reception and client engagement to administration, facilities coordination, and directing cleaning staff to maintain the highest standards of presentation.

Key responsibilities
Reception and client management

Maintain a neat, professional front-of-house experience
Greet and assist guests in a courteous and efficient manner
Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)
Handle deliveries and visitor queries
Act as the first point of contact for tenant support and operational needs
Maintain a professional, service-oriented environment at all times
Administrative & operational oversight

Perform a wide range of administrative duties to ensure smooth day-to-day centre operations
Oversee and direct cleaning staff as needed to ensure the centre is always spotless and client-ready
Maintain attendance registers and emergency procedures
Track revenue, occupancy, and tenant-related charges
Escalate issues to appropriate departments and maintain tenant satisfaction
Support tenant onboarding and offboarding processes
Boardroom & hospitality coordination

Manage bookings, readiness, and cleanliness of boardrooms
Perform pre- and post-use inspections and report any issues
Coordinate with the Hospitality team for seamless meeting experiences
Report staff absences and assist with daily coordination
Sales & client support