Customer Experience Administrator

Job Description
LOCATION 
Boksburg Campus 

OVERALL PURPOSE OF THE JOB

To ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management, administrative support, and coordination of campus activities.

KEY RESULT AREAS

Manage the front of house duties at  reception of the campus and answer telephonic calls and emails in a professional manner and route call to the required extension

Welcome and oversee and maintain the availability of refreshments and ensuring a hospitality experience
Oversee and co-ordinate the general tidiness of the front-of house area.
Answer incoming calls, directing calls, receiving and distributing messages in a professional and friendly manner.
 Ensure a student centric environment and culture that focuses on achieving a holistic student experience in line with the brand promise
Greet and attend to all people entering reception in a friendly and courteous manner upon entering offering assistance
Escort any visitors to the required area (ie reception area/interview rooms/conference room etc) and provide refreshments. Assist with preparation for any functions held on Campus and attend functions where required
Co-ordination of ad hoc projects as per Campus Head planner, as and when required. (Eg recycling initiative, open day prep, graduation prep)
Invigilation of External Exams
Assist in maintaining a high level of service as first point of contact with students, lecturers, staff, fee payers and suppliers
Prepare and display “Welcome Notices” for guests on Campus
Administration, operational, customer support, internal and external(Students; Lecturers; Centralized/Support team)