Pepkor Lifestyle
Job Description
Customer Account Management: Call Centre Agent
Are you a recent graduate with a Diploma or Degree and some work experience, eager to kick-start your career and gain valuable industry exposure?We have an exciting opportunity for ambitious, motivated, and driven individuals who are looking to develop their skills, build their professional experience, and grow within a dynamic work environment.
This position offers valuable hands-on experience in a dynamic call centre environment, where you will be responsible for managing customer accounts while developing your professional skills and gaining practical industry experience. It provides an excellent opportunity to enhance your customer service, communication, and account management capabilities while building a solid foundation for your career growth.
Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
Key Responsibilities:
Customer Engagement: Communicate effectively to obtain relevant information.
Customer-Centric Approach: Handle interactions with care and professionalism in Collecting arrears and instalments.
Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.
Competency Requirements:
Knowledge:
In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
Familiarity with relevant legislation (CPA, NCA, NCR etc.)
Proficiency in Microsoft Office and relevant systems/applications
Skills:
Strong telephone etiquette and negotiation abilities
Effective written and verbal communication
Conflict management and emotional intelligence
Business numerical skills and attention to detail
Behaviours:
High level of integrity and personal resilience
Energy, drive, and a customer-oriented mind-set
Ability to influence others and engage with diversity
Minimum Qualification:
Matric certificate and a Diploma/ Degree in customer service, business communication, or a related field.
To apply for this job please visit pepkorlifestyle.simplify.hr.