Givaudan
Description
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Customer Care Learner
Purpose
Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
Core Responsibilities
Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
Provide support for assigned customers and affiliates to meet order requirements
Day to day communication with customers, operations and sales
Ensure Coca Cola order and samples processes are adhered to at all times
Interpret and analyse client schedules and prioritise orders
Resolve issues and handle customer complaints internally and externally
Confirm pricing, inventory availability and provide ship date information
Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
Coordinate with planning on information relating to demand planning and stock positions
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Provide coverage and support accounts for other team members as necessary
Properly identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Identify opportunities for improvements in customer care
Academic Background
High School or Secondary Education
Associate or University Degree Preferred
Professional Experience
1-2 years in customer facing role, industry experience preferred
Technical Skills
Interpersonal and Communication Skills
Proven Success in Customer Relationship Management
Basic Knowledge of SAP or Order Entry Systems
Basic Inventory Management knowledge
Microsoft Office Expertise
Basic negotiation skills
Understanding of Incoterms and Shipping Terminology
Language Skills English and other language(s) as required
Preference will be given to candidates that align to our Employment Equity Plan
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
To apply for this job please visit careers.givaudan.com.