Service Advisor Kia South Africa (Pty) Ltd – IMFRG Nelspruit

Job Description
Job Description:

The successful candidate will be responsible to deliver an advisory service order to attend to non – technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities:
To deal with all customers and coordinate service work and time
To act as liaison between service customers and dealership
To promote the sales of labour and parts 
Maintain service appointment list 
Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy 
Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
Settle customer complaints promptly 
Explain to the customer work performed and parts replaced when presenting the invoice 
Inform the Service Manager about trends in customer appointments, and shop performance 
Inform the sales department of the customers intention or possible intention to trade or sell 
Perform test drive after completion of repairs if necessary 
Attend training that the distributor provides for Service Advisor
Maintain neat and tidy appearance for greeting customer
Develop communication skills to reinforce customer relationship
Conform to warranty policies 
Keep on top of work in progress

Cash outstanding 

Qualification and Experience:
Matric Certificate 
3 – 5 years’ work experience within the motor industry in a service advisor capacity with technical knowledge
Kia brand background would be an added advantage 

Skills and Personal Attributes:
Occupational Health and Safety 
Trust and Integrity