Customer Assistant: Foods

About the job
Closing Date 2026/07/06

Reference Number WWL260630-9

Job Title Customer Assistant: Foods

Job Type Full Time

Business Unit People

Location – Country South Africa

Location – Province KwaZulu-Natal

Location – Town / City Durban

Location Description Gateway Durban

Minimum Education Level Grade 12 | National Certificate

Job Advert Summary

Join Woolworths as a Customer Assistant: Foods and be part of a team dedicated to delivering exceptional customer service in a vibrant food retail environment. Located at our Corporate Stores, you will play a key role in ensuring health, safety, and food handling standards are met, while maintaining an inviting shopping experience. Your responsibilities include greeting and assisting customers, managing stock through rotation and replenishment, and upholding hygiene and shrinkage control practices. We value strong communication, punctuality, and teamwork, offering a flexible schedule with opportunities to work various shifts. If you have a Grade 12 qualification or equivalent, basic computer literacy, and a passion for food retail, Woolworths is the place to grow your career. Join us and be part of a company committed to quality, innovation, and customer satisfaction. Apply today to make a difference in people’s lives and enjoy a supportive, dynamic work environment.

Minimum Requirements

Minimum education level: Grade 12 or equivalent NQF level
Basic computer literacy to handle essential digital tasks
Experience in a food retail or similar customer service environment is advantageous
Ability to work flexible shifts, including early mornings and weekends
Strong communication skills to engage effectively with customers and team members
Basic numeracy and literacy skills for stock management and record-keeping
Knowledge of food safety, hygiene standards, and cold chain management
Attention to detail to ensure stock rotation, merchandising, and shrinkage control
Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration
Ability to identify quality issues and manage returns or report suspicious activities responsibly

Duties and Responsibilities

Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively.
Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable.
Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately.
Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors.

Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department.
Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols.
Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department.
Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings.