Customer Assistant: Fashion, Beauty & Home

Closing Date
2026/07/07
Reference Number
WWL260630-2
Job Title
Customer Assistant: Fashion, Beauty & Home
Job Type
Full Time
Business Unit
People
Location – Country
South Africa
Location – Province
KwaZulu-Natal
Location – Town / City
Westwood Mall – Westville Durban
Location Description
Westwood Mall – Westville Durban
Minimum Education Level
Grade 12 | National Certificate
Job Advert Summary

Join Woolworths Westwood DBN as a Customer Assistant: Fashion, Beauty & Home and be part of a leading retailer committed to exceptional service and quality. Located in our Corporate Stores, this role involves delivering outstanding customer service, maintaining stock availability on the sales floor, and supporting increased sales while minimizing losses. You will engage with customers, advise on product options, manage stock efficiently, and uphold high merchandising standards. Woolworths values personal leadership, attention to detail, and teamwork. Ideal candidates are adaptable, possess good communication skills, and have retail or FMCG experience. Flexible shift availability and a Grade 12 or equivalent qualification are preferred. Embrace a dynamic work environment where your contributions matter and growth opportunities abound. Apply now to join a respected brand known for innovation, customer focus, and a supportive workplace culture.

Minimum Requirements
Minimum Grade 12 or equivalent qualification (NQF level preferred)
Previous experience in Retail or Fast Moving Consumer Goods (FMCG) industry advantageous
Strong customer service orientation with ability to engage and advise customers effectively
Basic selling skills with the ability to identify customer needs and present appropriate products
Good communication skills, both verbal and written, at a clear and understandable level
Attention to detail and ability to maintain merchandising standards and stock accuracy
Ability to manage stock efficiently, including stockroom and sales floor coordination
Basic numeracy and literacy skills to understand and process sales information
Personal discipline regarding attendance, dress code, hygiene, and punctuality
Flexibility to work various shifts in a dynamic retail environment

Duties and Responsibilities
Deliver exceptional customer service by greeting and assisting customers with product advice and solutions tailored to their needs.
Maintain on-the-floor stock availability by managing stockroom inventory and ensuring timely replenishment of the sales floor.
Apply effective selling skills to meet customer needs, present product options, and contribute to sales growth.
Ensure all merchandise is properly ticketed and displayed according to company merchandising standards, including gridding and rack alignment.
Adhere to shopkeeping disciplines by keeping the sales floor and back areas hygienic, safe, and well-organized.
Monitor and minimize stock loss through vigilant reporting of suspicious behavior, compliance with shrinkage policies, and use of EAS tagging where applicable.
Demonstrate personal leadership by maintaining discipline regarding attendance, dress code, hygiene, and punctuality.
Stay informed about new product lines, promotions, and fitting room policies to provide up-to-date advice to customers.
Participate actively in team meetings and follow daily operational plans to ensure alignment with business objectives.
Communicate clearly and effectively with customers and team members, maintaining professionalism at all times.
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