IT Support Technician – Learnership – Durban

Job title:
IT Support Technician – Learnership – Durban
Job type:
Full-time
Emp type:
 
Salary type:
ZAR5,241 – ZAR5,241/month
Location:
Umhlanga Ridge
Job published:
Wednesday, July 1, 2026
Job ID:
67946
Job Description
 

Our client, an ISP specialising in internet, voice, and hosting solutions, is offering a 12-month Learnership opportunity for an IT Support Technician (Level 1), based in Umhlanga, Durban.
Location: Hybrid (2 weeks office / 2 weeks remote)
Contract Type: 3-month probation, followed by a 12-month learnership contract
Starting Salary: Approximately R5,241 (negotiable depending on experience)
Opportunity: Permanent placement subject to performance
Role Overview

We are seeking a motivated and customer-focused IT Support Technician (Level 1) to join our support team on a learnership basis. The successful candidate will gain hands-on experience in IT support, networking fundamentals, router configuration, VOIP systems, and customer service within a fast-paced technical support environment.

The role involves direct interaction with clients and suppliers across multiple communication channels, including telephone, email, WhatsApp, and a ticketing system.

Key Responsibilities

Answering inbound support calls and responding to customer emails
Logging, managing, and updating tickets in the support system
Providing first-line remote technical support and troubleshooting connectivity issues
Monitoring network connectivity proactively and identifying service disruptions
Assisting with router setup, configuration, and basic VOIP setup
Ensuring timely resolution and communication of all logged issues
Working collaboratively within a technical support team
Meeting defined response and resolution deadlines
Participating in rotational shifts, including weekends and after-hours support
Minimum Requirements

Matric (Grade 12)
Currently studying towards an IT qualification OR holding A+ and/or N+ certification
Basic IT knowledge and understanding of computer systems and connectivity
Strong interest in building a long-term career in IT support or networking
Experience

Prior IT support or networking experience is not strictly required, but will be an advantage
Candidates with strong aptitude and willingness to learn are encouraged to apply
Training Provided

Full internal training will be provided on:
Router configuration
VOIP systems
Support processes and escalation procedures
Ticketing system (SupportPal) and CRM usage
Prior exposure to these tools will be beneficial but is not required
Systems Used

SupportPal (ticketing system)
Internal CRM system
Shift Structure

Rotational shift system (including weekends and after-hours support)
Example roster provided separately
Employment Structure

3-month probation period linked to performance metrics (e.g. ticket handling, response times, customer service quality)
Followed by a 12-month learnership contract
Potential for permanent employment based on performance and business needs
Key Competencies & Soft Skills

Strong customer service orientation
Ability to work under pressure and meet deadlines
Clear and professional communication (verbal and written)
Reliability and accountability
Team collaboration
Willingness to learn and develop technical skills
Work Environment

Client and supplier-facing role across multiple channels
Fast-paced support environment requiring responsiveness and accuracy
Hybrid working model (office + remote rotation)
Employment Equity Requirement

This is a B-BBEE aligned position.