Contact Centre Learnership Opportunity

Job Information
Date Opened 01/07/2026
Industry Communications
Job Type Full time
Salary Market Related
Work Experience 0-1 year
Province Western Cape
City Wynberg
Postal Code 7800
Country South Africa

Job Description
The Contact Centre Learnership provides unemployed youth with the opportunity to obtain a nationally recognised qualification while gaining valuable workplace experience within a professional contact centre environment. Learners will receive structured theoretical training and practical exposure, enabling them to develop the knowledge, skills, and behaviours required for a successful career in customer service or sales and the Business Process Outsourcing (BPO) industry.

Requirements

Be between 18 and 34 years old.

Be a South African citizen.

Reside in the Western Cape.

Be unemployed for at least 7 days before the final interview.

Not currently be studying or enrolled in another learnership.

Not have previously participated in a DEDAT or Collective X funded programme.

Not have had continuous employment exceeding 12 months immediately prior to applying.

Benefits

Nationally recognised qualification upon successful completion of the learnership.

Practical workplace experience within a professional contact centre environment.

Structured classroom and workplace-based training.

Mentorship and coaching from experienced professionals.

Development of customer service, communication, digital, and workplace skills.

Exposure to industry-leading contact centre systems and best practices.

Opportunity to build a professional network within the BPO industry.

Improved employability and career readiness upon completion of the programme.

Potential consideration for future employment opportunities based on business requirements and individual performance (employment is not guaranteed).

Access to a supportive and inclusive learning environment that encourages personal and professional growth.