Company: Eskom
Location: Gauteng
Position : Service Agent Contact Centre x2 Megawatt Park Vacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide a professional customer service using available processes.
Department : Contact Centre
Business Unit : Gauteng Cluster
Location : South Africa (Gauteng)
Reference Number : SACC112024-02
Closing Date : 2025/04/18
Minimum Requirements
Qualification(s):
• National Diploma/National N Diploma in Business in Finance/ Marketing/
Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Professional Registration Body
• None
Related Minimum Experience:
• 2 years’ experience in working with customers, customer relations
Skills and Competencies
Behavioral
• Integrity
• Honesty
• Trustworthiness
• Professionalism
Leadership
• Team player
• Motivating teams
• Coaching
• Developing
• Mentoring
Knowledge
• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation
Skills
• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management
Key Responsibilities
• Handle inbound interactions.
• Handle back-office activities.
• Handle multi-media and outbound activities.
• Provide and improve general customer services.
• Support marketing, sales and customer service processes.
• Perform vending, prepaid and easy pay activities
** FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL:
recruitmentdx@eskom.co.za
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
