Afrizan People Intelligence
About the job
Graduate Learnership Opportunity – Contact Centre & Business Process Outsourcing (BPO) Support (NQF Level 3)
Location: Cape Town, Western Cape (Salt River)
Duration: 12-Month Learnership
Are you a recent graduate or young professional looking to gain valuable workplace experience and kick-start your career in the Business Process Outsourcing (BPO) industry?
Afrizan People Intelligence is offering an exciting opportunity for motivated and ambitious individuals to join our Contact Centre & Business Process Outsourcing Learnership Programme.
This 12-month Services SETA-accredited programme combines structured learning with practical workplace experience, allowing you to develop valuable customer service, communication, and business skills while earning a recognised qualification.
What You Will Gain:
Certificate: Contact Centre & Business Process Outsourcing Support (NQF Level 3)
Hands-on experience in a professional contact centre environment
Exposure to customer service, digital engagement, and business operations
Workplace readiness and professional development skills
Mentorship and ongoing support throughout the programme
Key Responsibilities:
Assist customers through various communication channels
Provide professional and efficient customer service
Resolve customer queries and escalate complex issues when required
Maintain accurate customer information and records
Support customer retention and engagement initiatives
Promote digital and self-service platforms
Participate fully in all learnership training and assessments
Adhere to company policies, quality standards, and operational procedures
Minimum Requirements:
South African citizen
Matric Certificate (Grade 12) or equivalent qualification
Recent graduates seeking workplace experience
Excellent verbal and written communication skills
Strong customer service orientation
Computer literate with basic Microsoft Office skills
Positive attitude and willingness to learn
Ability to work well in a team environment
Must reside within 20km of Salt River, Cape Town
Must be available to commit to the full 12-month learnership programme
Must be able to work rotational shifts between 07:00 and 23:00
Reliable transport to and from work
Employment Equity: Afrizan People Intelligence is committed to Employment Equity and diversity in the workplace. We encourage suitably qualified candidates, including persons living with disabilities, to apply.
How to Apply: Interested candidates should submit their CV, certified copy of their ID, Matric certificate, and any relevant qualifications to:
AZrecruitmentCPT@afrizan.co.za
To apply for this job email your details to AZrecruitmentCPT@afrizan.co.za