Receptionist

About the job
Designation: PP4007 – Receptionist

Category: Corp Service Property Mngt – OF6306

Posted by: Alexander Forbes

Posted on: 17 Mar 2025

Closing date: 24 Mar 2025

Location: Pretoria

Purpose Of The Job

Maintain a world class standard for Hard and Soft services and manage the AF Facilities to meet the needs of our clients and staff.Responsible for the day to day supervision of all reception, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales delivering professional, high quality customer-focused service through all customer touch points

Overview

Education

Matric –Essential
Relevant qualification – Advantageous

Experience Required (2-5 Years)

Minimum 2 years proven work experience as a corporate receptionist within the financial services industry.
Knowledge of customer service practices and principles
Ability to speak more than 2 languages Key performance areas

Delivering exceptional customer service

Maintain a positive attitude that is welcoming to clients and visitors
Greet all clients and visitors with a sincere smile and treat each client as our valued guest.
Always acknowledge the presence of a client, show the person that you are aware of their presence
Engage clients professionally, using correct business language
Manage telephone calls professionally, efficiently and with good communication skills
Build a rapport, by accurate use of voice, tone, pitch, body language/gestures (facial expression)
Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution
Provide timely referral to staff or business centre for appointments or other assistance
Exercise courteous mannerism
Appropriate greeting and closing/ending exercised
Acting as a chaperone for clients as and when required
Answering incoming telephone calls, determining purpose of call and forwarding caller to appropriate employee or department
Assist with any administrative duties when required by the Business Support Team Data management and integrity
All clients visiting AF to be recorded accurately on the visitor management system or via the in-house input forms. Adhering to policies, protocols and procedures
100% adherence to Divisional policies, procedure, protocols and SLAs
100% adherence to AFFS policies, procedures and guidelines
Monitor effective use of business tools and equipment
Full adherence to schedules and handbook protocols
Meeting customer survey satisfaction standard
Adhere to the POPIA act – Confidentiality and no documentation to be visible to clients Teamwork
Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
Work effectively within the business support team
Treat colleagues with integrity, respect and empathy
Support team objectives and decisions
Must internally maintain excellent communication with colleagues in front line team to assist in ensuring the smooth operation of services
Share knowledge and skills with other members of the team
Meet attendance and adherence requirements Treat customers fairly
By identifying and pursuing new opportunities aligned to TCF and maintain a good client relationships.
Understand the TCF principles and use them when dealing with clients
Act as a brand ambassador by modelling the AlexForbes values in every interaction with clients, colleagues, service providers and the general public. Personal development
Attendance and active participation in professional development, training and coaching sessions as required.
Respond openly to feedback and apply knowledge of procedures, policies and protocols to meet business objectives.
Contributing to the positive cohesive workplace environment demonstrating respect for advice and feedback by fellow operators