Bridgestone EMEA
ABOUT US
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
ABOUT THE ROLE
Job Purpose
You will handle inbound and outbound calls to and from all stakeholders, listening to stakeholder needs, concerns, provide helpful solutions to address any operational and or service related concerns, taking orders and provide timeous feedback to all stakeholders within KPI’s.
Responsibilities:
Order Processing
Process orders placed by stakeholders within agreed KPI time limit.
Process orders emailed to bsaf.sales@bridgestone.co.za based on the agreed response process and complete the order and customer feedback within the KPI time limit.
Ensure that tickets are closed for all processed and closed out orders.
Ensure pricing is loaded as per agreed TPL using SPR tool in conjunction with finance for the Inter-company and Factory Gate orders.
Stakeholder Liaison
Ensure that blocked accounts or credit checks are sent to Debtors department and relevant stakeholders to be copied in email.
Follow up with debtors, to ensure all orders will be released for delivery.
Assisting all internal stakeholders with any queries
Order Fulfilment
Arrange stock transfers to ensure maximum order fill.
Assess back-orders and eliminate any back-orders on SKU’s marked as discontinued.
Bill back-orders with sufficient stock on hand.
Ensure no back order are loaded for customers with blocked accounts.
Provide a weekly report to the Planning Manager.
Prepare the order fill report against group targets as per the agreed outlay. Present in SCMR meetings as requested by the LSCM Manager
3PL
To apply for this job please visit careers.bridgestone-emea.com.