Location: Cape Town- Customer Support

Reference
No:
1204329

Closing date: 2026/07/31

Starting Date

2026/07/24

Employment Equity

Historically disadvantaged South Africans will be given preference.

Lancet Laboritories shall apply the affirmative action principals as set out in the Employment Equity Policy.

Job Summary

Handles inbound and outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer Service.

Minimum Criteria Required

Grade 12 or relevant NQF level 4 qualification

Experience

1-2 Yrs Relevant Working

Experience
Relevant Job Knowledge

Computer literate

Industry and Organisation Knowledge

Key Performance Areas

-Receives and makes telephone calls to Clients regarding any queries to ensure customer satisfaction at all times.

-Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.

-Required to log and update the system with customer complaints and feedback accordingly to ensure customer satisfaction.

-Provides pricing quotes to clients to ensure that they receive correct and adequate information.

-Comply with Quality Assurance by meeting statistical requirements, and complying with quality standards, by maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation, ensuring Organizations Customer Service Objectives

Competencies
Relating and Networking

Persuading and Influencing

Analysing

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Presenting and communicating

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