1Life is a licensed life insurer with the vision to transform and improve South African life insurance into a customer-friendly, service-orientated, educational and well-informed industry through changing our customers and staffs lives. 1Life is a wholly owned subsidiary of Clientele Limited. Job

Description
Position: Claims Administration (Internship) We are hiring Position: Claims Administration (Internship) Are you a recent graduate looking to launch your career in Claims Administration? This is your opportunity to gain valuable hands ion

experience
while working with a leading insurance

company
as part of a dynamic claims team. what you will gain: Monthly

stipend
Practical workplace

experience
Exposure to project coordination withing insurance industry Mentorship and professional development Opportunity to build your career in project management Claims Administration Internship (12 Months) Purpose Obtain and capture information from the life insured, beneficiaries or designated persons for the pur

pose of registering a life or funeral claim.

To advise of the possibility of a claim decline, and provide information as to the claims process, and value-added services such as the repatriation benefit. To follow up on outstanding documents from claimants and ensure that headstone benefits are processed within SLA. Key Responsibility Areas /

duties
Administration Conduct data entry into

company
systems, and review and verify the information to ensure accuracy and accessibility Provide best practice support to customers on the administration process

requirements
and other departmental systems, inline with claims policy, rules and SLAs Data Management Support others by working on a variety of data management tasks.

Provide Claims Assessors with the necessary assistance in gathering information/documents as and when required Document Preparation Use standard office software to carry out basic formatting on letters, memoranda and routine reports. Handling

Enquiries
and Correspondence Answer the telephone and assist callers or those making varied

enquiries
by email or mail with any basic requests for information, directing more complex matters to colleagues as necessary. Handling

Enquiries
and Correspondence Answer the telephone and assist callers or those making varied

enquiries
by email or mail with any basic requests for information, directing more complex matters to colleagues as necessary. External Communication Create positive

experience
s for clients by interacting courteously with them. Customer Service Carry out standard customer service activities and handle simple customer enquiries.

Customer Management (External and Internal) Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Operational Compliance Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Work Scheduling and Operational Compliance Work according to an assigned schedule.

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. Core

Competencies
Decision Quality Manages Complexity Plans and Aligns Customer Focus Communicates Effectively Ensures Accountability Drives Results Being Resilient Manages Conflict Collaborates Builds Networks Interpersonal Savvy Demonstrates Self-Awareness Action Oriented Instills Trust Attention to Detail Job

Requirements

Experience
and

Qualifications
Recent Graduate with completed Degree Basic level competency in Microsoft Office Strong verbal and written English communication Personal Characteristics Focus Need for Achievement Composure Optimism Empathy Confidence Persistence Self-motivated A high sense of responsibility A quick learner who is passi

onate about quality An excellent sense of organizing and working systematically