Clover: Call Centre Learnership (20 Posts)

Closing Date
2025/01/28
Reference Number
CLO250120-3
Job Title
Learner: CSC
Job Type
Learnership
Department
Customer Service Centre
Number of Positions
20
Location – Town / City
Roodepoort
Location – Province
Gauteng
Location – Country
South Africa
Required Education Level
Grade 12 | National Certificate
Job Category
Customer Service
Job Advert Summary
 

Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.

Applicants from the West Rand surrounding areas – advantageous.

Persons with disability are encouraged to apply.
Requirements
 

Grade 12 or equivalent NQF4
Grade 12 / Matric completed in the past 5 years (2020 – 2024)
Average of 60% for English and Maths or Maths Literacy
Computer literacy (Advanced)
Currently unemployed.
Applicants must not have participated in a Learnership before.
Competencies
 

Proactive and action orientated        
Acts with honesty and consistency       
Maintains high standards
Interpersonal effectiveness       
Commitment and motivation       
Collaborate with others to achieve a common objective       
Customer orientated       
Communicates effectively       
Ability to apply numerical principles
Duties and Responsibilities
 

Provide a high level customer service

Handle all inbound and outbound interactions.
Resolve queries and complaints via the relevant stakeholders.
Capture and confirm customer orders

Capture orders accurately and on time according to the daily call list.
Inform customers of account on hold.
Confirm customer orders as per standard operations procedures.
Inform relevant stakeholders of issues pertaining to their orders.
Sell Clover and Principal products as per customer ranging

Offer new or additional products (describe features and special offers).
Promote teamwork and cooperation

Assist team members to obtain team results.
Share the responsibility to get the job done.
Support team values.
Participate in team meetings.
Take responsibility for visual management of information