Position: Counter Sales(Internal

Application

s

- Cabifit Nasrec)

Company: Cashbuild

Location: Johannesburg, South Africa

Department: P&L-Area
5 Cabifit

Description:

Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed

Requirements:

- Grade 12 or equivalent NQF 4 qualifications.

- 1 year sales

experience

in a hardware retail, wholesale or similar environment

- 1 year carpentry

experience

would be advantageous

- Ability to perform basic calculations accurately.

- Well developed problem solving and analytical

skills

- Must be willing to work shifts, weekends, and Public Holidays.

- Must be able to work under pressure.

Key Performance Area

- Accurate processing of order request received from customers

- Accurate processing of sales made by customers

- Accurate receipt of payments received and related banking processes

- Provide reliable, prompt Customer Service.

- Advise Customers correctly on product.

- Assist Customer with any product queries.

- Assist with Customer complaints timely.

- Must be available in area of responsibility.

- Assist in other departments as and when required

- Product knowledge on all products and services offered

- Assist with packing stock away as per allocated bins.

- Ensure stock is merchandised immediately after being received.

- Ensure sales counters is kept free of stock and in a presentable manner.

- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.

- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees

- Be aware of suspicious behaviours or people and report any suspicions to Management.

- No product to be loaded for a customer without proof of purchase or required documentation

Values:

Integrity

- - Complying with generally accepted standards in activities related to the position.

- keeps promises.

- creates realistic expectations.

- is sincere.

- handles sensitive information carefully.

- shows awareness of values, indicates when boundaries are crossed.

Accuracy

- Effectively handling detailed information and being consistently attentive to details.

- Works in an orderly fashion.

- Ensures that matters are handled in an orderly and accurate manner from start to finish.

- Prevents mistakes.

- Invests energy in checking his/her work for mistakes.

Client focus

- Identifying and actively responding to clients' wishes and needs.

- Deals with clients in a friendly manner.

- Shows involvement in the client's problem.

- Makes clients feel welcome.

- Approaches the client's question with a can-do mentality

Personal development

- Being aware of one's own strengths and weaknesses: consciously working on personal development.

- Is focused on self-broadening and/or gaining more in-depth knowledge.

- Follows relevant training programmes and/or looks for opportunities to gain experience.

- Seeks and uses opportunities for personal development.

- Asks for feedback in order to learn