Service Representative Customer Service Area

Service Representative Customer Service Area
Listing reference: eskom_005246
Listing status: Online
Apply by: 9 June 2026
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Engineering, Technical, Production and Manufacturing
Location: Kwazulu Natal
Contract: Permanent
EE position: No
Introduction
Eskom Distribution Division is looking for X2 Position: Service Representative Customer Service Area To provide and support efficient personalized generic and interface customer services to Eskom’s residential customers in a defined geographical area Department: Retail Business Unit: Central East Cluster Location: Ladysmith
Job description
 

Competencies Required
 
Behavioural:
Integrity
Honesty
Trustworthy
Professionalism
Leadership:
Team Player
Motivating teams 
Coaching
Mentoring
Developing
Knowledge:
Thorough understanding of customer service and marketing theory
Understanding business processes
Understanding Eskom business
Skill:
Relationship building
Functional and technical
Problem solving
Analytical
Negotiation
Communication
Key Performance Areas 
Build customer relationships
Maintain customer data
Execute generic service activities
Execute vending and prepaid activities
Facilitate and enable quotation and connection activities
Facilitate and enable conventional measurement and metering tasks
 
Minimum requirements
 

Minimum Qualification Requirements: 
Grade 12/NCV4/NSC3/N3 and languages/Diploma/Certificate Low-voltage official at NQF4 with 120 credits
Related Minimum Experience:
2 years of experience with basic understanding of electricity.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.” 
 
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
 
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.