Eskom
Position : Readvert Service Agent Contact Centre X4 Polokwane Vacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide a professional customer service using available processes.
Department : Retail Operations
Business Unit : Limlanga Cluster
Location : South Africa (Limpopo)
Reference Number : LLP513/RA1
Closing Date : 2025/02/26
Minimum Requirements
• Qualification(s):
National Diploma/National N Diploma
in Business in Finance/ Marketing/
Commerce/Social Sciences/Business
Management at NQF6 with 240 credits
• Related Minimum Experience:
2 Years Experience in working with customers, customer relations
Skills and Competencies
• Behavioral
• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Leadership
• Team Player
• Motivating Teams
• Coaching
• Mentoring
• Developing
• Knowledge
• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation
• Skill
• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management
Key Responsibilities
1. Handle inbound interactions.
2. Handle back-office activities.
3. Handle multi-media and outbound activities.
4. Provide and improve general customer services.
5. Support marketing, sales and customer service processes.
6. Perform vending, prepaid and easy pay activities.
FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL recruitmentdx@eskom.co.za
Kindly apply for the position online by clicking on the link below:
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
To apply for this job please visit secapps.eskom.co.za.