Financial Sector Conduct Authority(FSCA)
Reference Number
FSCA: 094
Description
Purpose of the Job:
To act as a front-line person and render professional administrative support to the Financial Sector Conduct Authority’s reception area. The person appointed will report to the Manager: Facilities
Key Performance Areas:
•Customer centricity (customer service for good customer experience),
•Receive visitors and contractors, and register them on the electronic visitor management system,
•Communicate to staff and visitors professionally and effectively,
•Operate the switchboard professionally by directing all phone calls correctly,
•Record and distribute messages electronically via email, and telephonically (MS Teams),
•Capture incoming and outgoing mail, and parcels on the electronic mail tracking system,
•Ensure general tidiness and cleanliness at the reception area,
•Check and monitor the switchboard telephone system,
•Adhere to departmental service delivery standards.
Other Key Competencies: