Crew Planning & Scheduling Coordinator

Reference Number
CPSC
Description
Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
Provide support to Crew Scheduling and Crew Control as and when required;
Execute decisions in line with established internal work instructions, CATS, CARS, and the company’s Operations Manual;
Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.

Requirements
Grade 12 or Equivalent (Essential);
Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
Minimum 3 years’ Crew Scheduling or Training Planning experience (Essential);
Knowledge of CATS/CARS and SACAA Regulations;
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
Strong report writing and data analysis skills;
Excellent communication skills and telephone etiquette;
Willing and able to work after hours if required.
Personality attributes:

Professional with high integrity;
Solutions driven with high attention to detail;
Able to work effectively under pressure;
Strong team player who is adaptable and assertive;
Honest, reliable, and exercises good judgement;
Immaculate timekeeping.
Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 10 June 2026

Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
JHB