Continuous Improvement Graduate

About the job
Assist with documenting and reviewing existing IT and business processes to understand current workflows and identify inefficiencies;
Analyse operational processes, procedures, and service delivery activities to identify improvement opportunities;
Support process mapping, workflow documentation, and the development of standard operating procedures;
Assist with identifying process bottlenecks, duplication of effort, and non-value-adding activities;

Gather feedback from stakeholders to better understand process challenges and improvement requirements;
Assist with identifying and recommending process improvements to enhance efficiency, quality, and service delivery;
Support continuous improvement initiatives across IT operations and business support functions;
Participate in process optimisation projects aimed at improving turnaround times and operational effectiveness;
Assist with monitoring and tracking the implementation of improvement initiatives and their outcomes;
Contribute ideas and recommendations that support innovation and operational excellence;
Collect, analyse, and interpret operational data to identify trends, risks, and opportunities for improvement;
Assist with the development and maintenance of dashboards, reports, and performance metrics;
Support the preparation of management information and analytical reports;

Assist with validating data accuracy and maintaining data integrity across reporting platforms, when required;
Assist with identifying manual and repetitive tasks suitable for automation;
Support the evaluation and implementation of automation tools, workflows, and digital solutions;
Assist with analysing service desk tickets and operational data to identify automation opportunities;
Support initiatives that leverage Artificial Intelligence (AI) to improve ticket management, service delivery, reporting, and operational efficiency;
Participate in testing, documenting, and implementing automated processes and AI-enabled solutions;
Research emerging technologies, automation tools, and AI trends to identify opportunities for innovation and business improvement;
Collaborate with IT teams, business stakeholders, and service providers to support improvement initiatives;
Assist with coordinating improvement projects and maintaining project documentation;
Participate in workshops, meetings, and process review sessions;
Support change management and user adoption activities relating to process improvements and automation initiatives;
Provide administrative and reporting support for continuous improvement projects;
Basic understanding of process improvement and business analysis principles;
Knowledge and understanding of data analytics, reporting, and performance measurement concepts;
Knowledge of automation, Artificial Intelligence, and digital transformation fundamentals.
Grade 12 or Equivalent (Essential);
Bachelor’s degree in Computer Science, Industrial Engineering or a related field (Essential);
Interest or Exposure to process improvement, data analytics, automation, Artificial Intelligence (AI), or technology-driven optimisation initiatives (Advantageous);
Analytical and critical thinking skills;
Attention to detail and accuracy;
Good verbal and written communication skills;
Planning, organising, and time management skills.

Personal Attributes

Professional and eager to learn;
High integrity and dependability;
Ability to work in a team and independently;
Curious and innovative mindset;
Proactive;
Demonstrates sound judgment and quick thinking when resolving issues.

Application Guideline

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 25 June 2026