Student Contact Centre Agent

Closing Date
2025/02/28
Reference Number
MHR250224-1
Job Title
Student Contact Centre Agent
Job Type
Agency Shifts
Healthcare – Business Sector
Emergency Medical Services Contact Centre
Facility Name
MHR Clients
Geographical Location
Johannesburg – Rivonia
Location – Province
Gauteng
Location – Country
South Africa
Recruiter
Tilla Baard

Introduction
Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to support their contact centre team in Rivonia, Johannesburg during peak periods. This presents a great opportunity for a young individual who recently completed high school and is seeking part-time shifts in a dynamic and fast-paced environment.

 
Requirements
Completed Grade 12 within the last 2 years.
Passed Grade 12 with a bachelor’s degree admission
Matric subjects:
English percentage greater than 65%
Mathematics percentage greater than 50% OR Maths Literacy percentage greater than 70%
Available to work in a 24-hour environment, overtime and during holidays
Flexibility to flexible work shifts with short notice
Own transport
Strong communication skills
Technology savvy with excellent computer skills
Excellent client relationship skills and service-orientated
Ability to exercise sound judgement under pressure
Ability to multi-task efficiently in a fast-paced, stressful environment
High attention to detail and ability to organise, plan and prioritise
Effective call handling, including social perceptiveness, active listening and the art of negotiation
Ability to work in a confined area for long periods of time
Must have adequate hearing, manual dexterity, and mental disposition to maintain alertness and effectively execute all key job functions
Key Outputs

MAIN PURPOSE OF THE JOB

The Student Contact Centre Agent is responsible for receiving and prioritising emergencies and non-emergency telephone calls from the public. This involves evaluating incoming calls to determine the appropriate level of Emergency Medical assistance required and transmitting information upon request.

DUTIES AND RESPONSIBILITIES

Engages with callers seeking both emergency and non-emergency assistance, assess the situation and ensure the call is directed to the most suitable provincial services
Gathers relevant information from callers through effective questioning techniques to determine their locations and the nature of their problems
Operates automated and/or communication equipment, including the computer-aided dispatch terminal
Maintains a professional and positive client service demeanour in all interactions with callers
Responds to routine enquiries and directs calls that do not require emergency dispatch to the appropriate departments
Communicates effectively and efficiently with relevant service providers when necessary
Promptly escalates issues or concerns to the Supervisor and/or Coordinator as needed
Supports the mission, vision, and values of the Contact Centre
Other Information
If you are interested in this opportunity and meet the requirements, apply directly by clicking on ‘Apply’. Kindly ensure that your profile is complete and up to date. For any online support, please contact our Career Centre:

Free State, KwaZulu-Natal, Northern and Western Cape: T 0219436270 / talent@mhr.co.za
Gauteng, Limpopo, Mpumalanga and North West: T 0219436269 / careers@mhr.co.za
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