Hc Administrator Internship

About the job
Metropolitan is one of the oldest financial services brands in South Africa. With a 128-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

Visit us:

www.metropolitan.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose To provide administrative support on the full end-to-end human capital processes and practices which will enable the HC team to meet set deliverables.

Requirements

Matric (Grade 12) or NQ4 Equivalent.
Degree in Human Resources or Industrial Psychology
Unemployed
0 – 2 years of Administrative experience within Human Resources/Human Capital function.
Duties & Responsibilities PROCESS

Collaborate closely with Human Capital Consultants (HCC) and the Human Capital Business Partner (HCBP) to effectively execute sourcing and talent acquisition objectives.
Conduct interviews exclusively for entry-level roles and oversee the entirety of the end-to-end recruitment administration processes.
Thoroughly manage all aspects of recruitment administration in strict accordance with the established recruitment processes.
To coordinate and manage recruitment meetings, interview and assessment scheduling, and induction and onboarding processes, including all associated documentation.
Track and update all recruitment process activities and generate reports in the relevant systems.
Take charge of the seamless off-boarding processes for employees, encompassing retirement, resignation, or dismissal scenarios, ensuring their successful completion.
Maintain employee information and documentation meticulously across all relevant systems, ensuring data accuracy, and consistently update and upload documents to their appropriate platforms.
Execute benefit consulting and benefit administration meticulously, adhering to established processes and guidelines.
Offer proficient administrative support and expert guidance on matters related to employee benefits.
Ensure timely submission of well-organised employee documentation to payroll, encompassing all employee types, including temporary, permanent, and locum personnel.
Address ad hoc requests pertaining to recruitment and benefits administration promptly and efficiently.
Collaborate on project-related tasks as needed, contributing to their successful completion.
Proactively identify opportunities for process enhancements to boost efficiency and provide actionable recommendations.
Manage all queries through the internal PeopleTrax system, ensuring responses are in line with SLAs (Service Level Agreements) and TATs (Turnaround Times).
Contribute to enhancing the accuracy of headcount reports, aligning them with the specified master data of the company.
Contribute to and champion process efficiencies within the human capital administration function to enhance and optimize the human capital value chain.
Provide administrative support for ad-hoc people practices, including but not limited to organisational design, talent management, and culture initiatives.
CLIENT

Build and maintain strong relationships with all relevant stakeholders, both internal and external.
Responsively address client requests with a high level of competence, efficiency, and professionalism, striving for client satisfaction.
Ensure client expectations are managed and consistently deliver on them, fostering trust and satisfaction.
Make recommendations to enhance client service quality and promote fair treatment of clients within your area of responsibility.
Actively participate in and contribute to a culture that emphasizes building rewarding relationships, encourages feedback, and provides exceptional client service.
Continuously monitor and improve turnaround times and quality standards to enhance client service delivery.
Drive the achievement of client service delivery goals in line with predefined standards, ensuring clients receive appropriate advice and after-sales service.
Efficiently manage client query processes, tracking and resolving queries accurately while using them as a mechanism to improve client service and business processes.
PEOPLE

Cultivate a positive work climate and contribute to a harmonious organisational culture.
Assist in the recruitment and selection of suitably qualified talent, aligning with Employment Equity principles and the company’s culture.
Support and promote a culture that encourages best practices, fosters continuous learning, improvement, and team cohesion.
Effectively manage your own performance within the team to ensure the achievement of business objectives.
Actively engage in appropriate training interventions to enhance your professional development.
Drive and actively support effective teamwork within your department.
Demonstrate the company’s core values consistently in your daily actions and interactions.
Competencies

Examining Information
Documenting Facts
Interacting with People
Team Working
Meeting Timescales
Checking Things
Following Procedures