Momentum
Closing Date
2026/03/09
Reference Number
MMH260306-18
Job Title
Client Care Consultant Intern (Durban)
Position Type
Temporary
Role Family
Operations
Cluster
Momentum Corporate
Remote Opportunity
None of the time
Location – Country
South Africa
Location – Province
KwaZulu-Natal
Location – Town / City
Durban
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
To support the Client Care team by providing assisted customer service, handling basic client queries, and learning core administrative and servicing processes across multiple service channels.
Requirements
Matric.
Studying toward a relevant qualification desirable.
No experience required; exposure to admin or customer service advantageous.
English plus another South African language.
Computer literacy.
Duties & Responsibilities
Internal Processes (Supervised Support)
Assist with client enquiries and escalate complex cases.
Support in collecting and organizing documentation for claim investigations.
Update tracking tools and system logs.
Provide admin support for claim summaries and communication drafts.
Observe and learn member education sessions.
Maintain system notes and registers.
Assist with basic office operations.
Client
Provide friendly, factual assistance under supervision.
Build positive relationships.
Learn service level standards.
Suggest service improvements.
People
Participate in training and development.
Engage in coaching and mentorship.
Take ownership of learning.
Finance
Learn cost-effective work practices.
Use resources responsibly.
Risk & Compliance