To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:To efficiently execute all operational activities at the point of sale in a timely and efficient manner.To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

To ensure the safe handling of cash at all times.To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.To efficiently execute and maintain all merchandising and general housekeeping

duties
according to store and visual merchandise standards.To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the

company
values.To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.Knowledge:Basic maths calculationsRetail/FMCG background and understanding of merchandising and promotions principles Understanding of stock management procedures

Knowledge of customer service excellenceSkills:Planning and organising

skills
Problem-solving

skills
Strong customer orientation Good communication

skills
Computer literacy Numeracy

skills

Competencies:Essential:Relating and networkingFollowing instructions and proceduresDelivering Results and Meeting Customer ExpectationsDesirable:Working with peoplePersuading and InfluencingPlanning and OrganisingCoping with Pressures and Setbacks

cExperience:Desirable:

experience
in a customer facing role within a retail/FMCG store operations environment Education:Essential: Grade 12Desirable: Maths 50% and English 50% at Grade 12 level