Standard Bank
About the job
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.
Qualifications
Type of Qualification: NQF Level 5
Field of Study: FAIS Accredited
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Additional Information
Behavioural Competencies:
Checking Details
Convincing People
Developing Expertise
Developing Strategies
Embracing Change
Establishing Rapport
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Impressing People
Interacting with People
Inviting Feedback
Meeting Timescales
Pursuing Goals
Seizing Opportunities
Showing Composure
Taking Action
Team Working
Thinking Positively
Technical Competencies:
Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding ( Consumer Banking)
Processing
Product Knowledge (Consumer Banking)
To apply for this job please visit www.standardbank.com.