Position: System Sup(Internal

Application
s Only)

Company: Cashbuild

Location: Dwarsloop, South Africa

Department: OPS
1

Description:

To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

Requirements:

- Grade 12 plus 5 (five) year related

experience
or minimum of 10 (ten) years’ work related

experience

- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

- Above average numeric

skills

- Proven ability to provide exceptional Customer service

- Proven ability to work under pressure

- Must be computer literate

- Previous Cashier

experience

Key Performance Area

- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.

- Be willing to assist Customers with their needs through clear and effective communication

- Assist the Customers with requests, queries and complaints and resolve or escalate to management

- Offer fast, friendly, and efficient service to all Customers

- Control and ensure the availability of stationary and consumables, within the Store

Cash Handling and Banking

- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)

- Change ordering and dispensing

- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger

- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)

- Ensure that all returns are valid and done correctly

- Cash Clearance to be actioned and queries to be resolved

- Ensure pick-ups are done timely

- Carry out End of Day sessions on all Point of Sale (POS) terminals

- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal

- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection

- Ensure daily takings are collected by the Cash in Transit (CIT) Company.

Ready for Business

- Ensure Ready for Business processes implemented

- Ensure the Cashiers maintain their area of responsibility

- Ensure the Cash Office is neat and tidy at all times

- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

People Management

- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.

- Ensure Cashiers have a trained backup available

- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).

- Ensure scheduling of subordinates is done on time

- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement

- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)

- Monitor and evaluate performance of subordinates

- Ensure all cashiers comply with the

company
dress code

Safety (OHSA)

Requirements

- Ensure that safety standards are adhered to.

Security Awareness

- Be aware of any suspicious people and / or activities. In the Store and outside.

- Password security

- Ensure that the Cash Office is secured

- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done

- Ensure Till Pick up’s are done within the set parameters

- No unauthorised persons allowed in the Cash Office

- Safe keys are locked away and in safe custody

- No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Values

Integrity

- Complying with generally accepted standards in activities related to the position.

- keeps promises.

- creates realistic expectations.

- is sincere.

- handles sensitive information carefully.

- shows awareness of values, indicates when boundaries are crossed.

Accuracy

- Effectively handling detailed information and being consistently attentive to details.

- Works in an orderly fashion.

- Ensures that matters are handled in an orderly and accurate manner from start to finish.

- Prevents mistakes.

- Invests energy in checking his/her work for mistakes.

Client focus

- Identifying and actively responding to clients' wishes and needs.

- Deals with clients in a friendly manner.

- Shows involvement in the client's problem.

- Makes clients feel welcome.

- Approaches the client's question with a can-do mentality

Personal development

- Being aware of one's own strengths and weaknesses: consciously working on personal development.

- Is focused on self-broadening and/or gaining more in-depth knowledge.

- Follows relevant training programmes and/or looks for opportunities to gain experience.

- Seeks and uses opportunities for personal development.

- Asks for feedback in order to learn