Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique

requirements
of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.

In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

SA Retail Mass cluster offers a unique opportunity for young, enthusiastic and energetic persons from the designated groups to gain practical working

experience

in a corporate environment. The learnership programme is aimed at matriculants.

- A 12-month contract

- A monthly

stipend

- On the job training and assessment

- Continuous coaching and mentoring

- Acquire knowledge of

company

products, services and operational processes and systems

- Complete practical onsite training

- Fill out logbooks for workplace-based learning

- Carry out tasks and

duties
as contracted with your manager

What will you do?

- Answer inbound calls and assist clients with enquiries.

- Provide customer service via telephone, email, and WhatsApp.

- Capture, update, and maintain client information on

company

systems.

- Assist clients with policy-related requests and general administration.

- Process policy changes, including contact detail and beneficiary updates.

- Capture and route documents to the correct teams and systems.

- Provide clients with updates on requests and service enquiries.

- Support the processing of claims and follow up on outstanding documentation when required.

- Ensure all customer records and documents are accurate and up to date.

- Complete administrative tasks accurately and within agreed service standards.

What will make you successful in this role?

- Applicants must be South African citizens

- Not be currently employed

- Be aged between 18 and 35 years

- Not have completed a previous learnership

- Be willing to commit to complete the 12-month programme

Qualifications

- Grade 12/Matric

Knowledge and

Skills
Data Collection and Analysis

Processing transactions and conduct simple calculations

Record keeping, filing and maintenance of databases

Personal Attributes

Plans and aligns

- Contributing dependently

Communicates effectively

- Contributing dependently

Action orientated

- Contributing dependently

Optimises work processes

- Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core

Competencies

Being resilient

- Contributing dependently

Customer focus

- Contributing dependently

Collaborates

- Contributing dependently

Cultivates innovation

- Contributing dependently

Drives results

- Contributing dependently

Turnaround time

The shortlisting process will only start once the

application
due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.