Company: Hollard Insurance
Location: Nelspruit, Mpumalanga
Closing Date
2025/07/23
Reference Number
HOL250718-2
Job Title
Receptionist – Nelspruit
Business Unit
Hollard Insure
Department
Central Region
Job Family
Operations – incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification
Fixed Period Contractor
Reporting To
Branch Manager
Number of Positions
1
Location – Town / City
Nelspruit
Location – Province
Mpumalanga
Location – Country
South Africa
Job Advert Summary
Job Purpose
Responsible for front desk reception and general administrative support, including indexing, filing, mail and courier handling, office supply coordination, and risk survey uploads. Supports branch administration and facilities, ensuring efficient operations and consistently delivering professional customer service to uphold the company’s image.
Key Responsibilities:
Reception: Greet and assist visitors promptly, monitor visitor flow, and ensure a professional front-office environment that exceeds customer expectations.
Telephone Management: Answer and transfer calls efficiently, handle complaints professionally, and deliver messages promptly.
Office Administration: Manage mail and courier services, redirect queries, receive deliveries, assist with office supply orders, petty cash, and support underwriting and claims administration. Perform ad hoc tasks and load risk surveys.
Customer Service: Deliver timely, professional service to all stakeholders, ensuring fair and respectful treatment.
Communication: Maintain professional communication with internal and external parties, responding to queries within 4 hours.
Processing: Capture data accurately and on time, adhering to quality standards.
Process Improvement: Comply with all policies and procedures and actively seek opportunities for improvement.
Variance Management: Meet company standards, implement corrective actions, and follow up on variances.
Recordkeeping & Indexing: Keep all records and indexed documents accurate and up to date.
Required Knowledge and Experience
Required Experience
At least 3 years’ Customer Service Experience / previous Frontline experience (face-to-face interaction)
Educational Requirements
Matric/Grade 12
Relevant customer service certificate advantageous
All Hollard appointments are made in line with our DEI policy.
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the “Hollard Way we work,” which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don’t meet all our selection criteria, we encourage you to apply!
