Position: Sales Co(Internal

Application
s Only)

Company: Cashbuild

Location: Pomeroy, South Africa

Department: OPS
4

Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

- Grade 12 plus 5 (five) years related

experience
or a minimum of 10 (ten) years’ work related

experience

- Plan reading

experience

would be advantageous

- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.

- Above average numeric

skills

- Proven ability to provide exceptional Customer Service

- Proven ability to work under pressure

- Must be computer literate

- Proven strong organising, planning and delegation

skills
Key Performance Area:

Sales

- Issuing and follow up of quotations in order to generate sales

- Quote process and control Special Orders

- Reading of building plans and ensuring quotations are correct and within the agreed timeframe

- Manage the telephone, answer, and return calls, ensure follow ups are done

- Conduct competitor analysis to ensure competitiveness of the store

- Communicate bulk deposit transfers to Customers

- Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

- Manage an efficient delivery service and ensuring that the correct rates are charged

- Deliveries dispatched within the required time limit

- Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

Customer Service

- Effective Customer Service Desk Management

- Record, follow up and resolve Customer Complaints

- To ensure an efficient Customer Service at all times (all Customers are attended to)

- Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.

- Price changes to be implemented in line with advertised prices.

- Implementation of planograms

People Management

- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their

responsibilities

- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.

- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA)

Requirements

- Ensure that safety standards are adhered to

- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

- Be aware of any suspicious people and / or activities in and outside the Store.

- Password security

Values:

Integrity

- Complying with generally accepted standards in activities related to the position.

- keeps promises.

- creates realistic expectations.

- is sincere.

- handles sensitive information carefully.

- shows awareness of values, indicates when boundaries are crossed.

- Accuracy

- Effectively handling detailed information and being consistently attentive to details.

- Works in an orderly fashion.

- Ensures that matters are handled in an orderly and accurate manner from start to finish.

- Prevents mistakes.

- Invests energy in checking his/her work for mistakes.

Client focus

- Identifying and actively responding to clients' wishes and needs.

- Deals with clients in a friendly manner.

- Shows involvement in the client's problem.

- Makes clients feel welcome.

- Approaches the client's question with a can-do mentality

Personal development

- Being aware of one's own strengths and weaknesses: consciously working on personal development.

- Is focused on self-broadening and/or gaining more in-depth knowledge.

- Follows relevant training programmes and/or looks for opportunities to gain experience.

- Seeks and uses opportunities for personal development.

- Asks for feedback in order to learn