Case Management Graduate

Reference Number
REC26-04
Description
In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market.

Duration – The duration of the programme is twelve (12) months.

Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Case Management/Adjudication Department and exposed to various competency-based training.

Benefits of the programme:

Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
Opportunity to be part of an established statutory office and a Mentorship Programme.
Key Performance Areas:

Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.
Stakeholder Engagement: Interact respectfully with all parties involved in the process.
Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.
Confidentiality: Maintain the security and confidentiality of case information.
Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making.
Communication: Clearly articulate rulings and explain legal concepts effectively.
Requirements
 South African citizen with a valid South African Identity document.
 LLB degree.
 PLT (Practical Legal Training) will be an advantage.
 Passion for public service and an interest/desire to work in the Financial Sector.
Strong academic background.
Must be able to work in a stressful environment, willing to learn and work extra hours.
 Energetic, self-driven and deadline driven.
 Must be computer literate.
Please note that correspondence and communication will only be conducted with shortlisted candidates and that the FIAS Ombud reserves the right not to appoint if a suitable candidate is not identified.